Enterprise Transformation · Strategy-to-Execution · PMO & Portfolio Leadership · Executive Advisory
Senior enterprise transformation executive and advisor focused on turning strategy into execution across complex organizations.
I work with complex organizations translating strategy into execution — leading enterprise transformation, strengthening PMO and portfolio governance, designing operating models, and building the organizational capability needed to sustain results.
With a background spanning financial infrastructure, manufacturing, telecommunications, and financial services consulting, I bring both the strategic perspective of a senior executive and the operational credibility of someone who has governed at scale — in regulated, matrixed, and high-stakes environments where accountability for outcomes, not just recommendations, was the expectation.
Across enterprise leadership, interim assignments, and selected advisory relationships, my work is best suited to organizations that value mature judgment, disciplined execution, and lasting capability over methodology for its own sake.
Selected corporate roles and consulting engagements representing the range and depth of my work — from leading enterprise PMOs and transformation offices at Fortune 500 scale, to designing operating models, strengthening governance, building organizational capability, and advising senior leadership on transformation strategy and risk.
DTCC
2023 – 2025
Led multiple practice teams within the Business Transformation Office at one of the world’s most systemically critical financial infrastructure firms, with responsibility across transformation services and engagements and through a structured transition into the enterprise. Led strategy, roadmaps, and governance across capability areas, managed up to 13 directors, managers, and senior professionals, and served as AI Champion supporting responsible adoption of generative AI.
$1.7M annual workforce and vendor savings · Contributed to ~ $13M annual consulting cost avoidance · AI Champion
Susan Marricone Advisory, LLC
2020 – Present
Transformation consulting and advisory, independently and through third parties, focused on diagnosing what is not working and strengthening transformation, operating models, governance, and organizational capability. Current work includes a global Finance transformation creating a future-state enterprise business services operating model affecting approximately 1,300 employees. Earlier engagements include Prudential Financial and Fiserv.
Estée Lauder Companies · Prudential Financial · Fiserv
Honeywell International
2018 – 2020
Led the enterprise Agility practice and Agility/DevOps transformation within the IT PMO, with responsibility for practice strategy, standards, governance, maturity assessment, practitioner performance criteria, and capability development across a $185M+ portion of the IT portfolio. Served as a senior escalation and diagnostic point for at-risk initiatives and built a Center of Excellence serving 2,400+ professionals.
Program adherence 4→96% · Adoption 53→94% · DevOps pilot: 60% cycle time reduction
Verizon
2017 – 2018
Led operating-model, capability, and resource-planning initiatives supporting expansion of an internal transformation and delivery function across a 144,000-employee global organization. Designed an enterprise capability-development program that tripled internal capacity within four months and developed the Center of Excellence operating model and executive capability programs for SVP-level leaders and above.
Facilitator capacity tripled in four months · 96% Net Promoter Score
Business Agility Partners
2013 – 2017
Director-level consulting engagements for enterprise clients spanning financial services, insurance, healthcare, media, and technology. Led delivery teams and executive stakeholder relationships across operating-model, process-improvement, organizational-change, and governance initiatives in large-scale and regulated environments.
Enterprise-level engagements · Multi-million-dollar portfolio management
Senior leaders navigating consequential transformation decisions often benefit from an experienced outside perspective grounded in actual enterprise delivery. My advisory work focuses on transformation strategy, operating model design, governance, organizational capability, and the execution risks that can prevent intended outcomes from being realized.
For boards and board-level stakeholders, that same experience can provide a practical lens on transformation risk, technology and AI governance, operating-model implications, and program accountability in regulated and high-stakes environments.
The perspective I bring is deliberately specific rather than generalist: mature judgment about how strategy, governance, operating structure, leadership behavior, and delivery discipline interact when organizations are trying to make major change hold.
Author, United States Artificial Intelligence Institute — How to Avoid Creating New Organizational Silos During AI Transformation.
Publication · 2026Keynote Panelist, OPEX Week Business Transformation World Summit — AI for Financial Services: Unlocking Opportunities, Transforming Operations and Navigating Risks.
Keynote Panel · 2025Featured as a leader of successful enterprise transformation in Corporate Agility, published by Wiley.
PublicationPanelist, Apex Assembly NYC Transformation Assembly. OpEx Week Business Transformation World Summit.
Panels · 2020–2024Speaker, Project Management Institute Virtual Series: International Project Management Conference; Drew University.
Speaker · 2020–2025Interview, Apex Assembly Insights — Executive Perspectives on IT from a Transformation Leader.
PublicationAdvisory Board Member, Rutgers University Leading Disruptive Innovation program.
Board ServiceSpeaker, PMI Virtual Executive Council. Conference Speaker: Re-Envisioning the Way You Work.
SpeakerI welcome conversations with leaders, organizations, and professional peers working on consequential transformation, enterprise execution, governance, and operating-model challenges.