Enterprise Transformation · AI Strategy · Executive Advisory

Susan Marrione

Senior transformation executive. Available for director and VP-level interim engagements, contract consulting, executive advisory, and board service.

53→96% Adoption rate delivered
4→96% Program compliance
Fortune 500 Client caliber
Susan Marrione

Transformation that holds — long after the engagement ends.

I work with Fortune 500 organizations navigating complex, enterprise-wide change — standing up PMOs, driving AI adoption, redesigning operating models, and building the internal capability to sustain what has been built.

With a background spanning financial infrastructure, manufacturing, telecommunications, and financial services consulting, I bring both the strategic perspective of a senior executive and the operational discipline of someone who has delivered at scale — in regulated, matrixed, and high-stakes environments.

I am available for interim director and VP-level engagements, contract consulting assignments, executive advisory roles, and board service. My work is best suited to organizations that want a senior leader who can operate independently, move quickly, and leave lasting capability behind.

  • Enterprise & Digital Transformation
  • AI Adoption & Governance
  • PMO Leadership & Portfolio Management
  • Organizational Design
  • Agile at Scale (SAFe, Scrum, Kanban)
  • Change Management & Enablement
  • Center of Excellence Development
  • Lean Six Sigma
  • Executive & Board Advisory

Selected engagements representing the range and depth of my work — from standing up PMOs to leading major enterprise transformation at some of the world's most complex organizations.

DTCC

2023 – 2025

Director, Business Transformation Office

Led the internal consulting Business Transformation Office at one of the world's most critical financial infrastructure firms, directing end-to-end delivery of the enterprise transformation portfolio — spanning operating model initiatives, business process redesign, organizational design, and talent transformation in a highly regulated environment.

$13M annual consulting cost avoidance · $1.7M workforce savings · AI Champion · Program compliance from 4% to 96%

Independent Practice

2020 – 2023 and 2023 to present

Executive Consultant & Advisor

Independent executive consulting practice serving Fortune 500 clients on transformation, organizational design, AI strategy, and enterprise operating model design. Engagements included Prudential Financial (38,000+ employee New Ways of Working transformation), Fiserv (Service Delivery Framework pilot; 90%+ NPS), and board advisory on AI governance and training.

Prudential Financial · Fiserv · Non-profit board advisory

Honeywell International

2018 – 2020

Director, Transformation Enterprise PMO

Directed enterprise PMO transformation across 8 business units, evolving from an Enablement Center to a full Center of Excellence with IT Project Management accountability — a $265M portfolio spanning global operations. Built and operationalized a distributed CoE impacting 300+ indirect reports and 2,400+ global professionals.

250% project performance improvement · Adoption from 53% to 96% · DevOps pilot: 60% cycle time reduction

Verizon

2017 – 2018

Business Agility Transformation Manager

Drove enterprise business agility transformation across a 144,000-employee global organization. Architected multi-year strategic transformation roadmaps, launched enterprise-wide training programs, and led the Agile for Leaders program for SVPs and above.

Trained facilitator capacity tripled in four months · 96% Net Promoter Score

Business Agility Partners

2013 – 2017

Senior Consultant & Engagement Director

Numerous contract consulting engagements for enterprise clients spanning financial services, insurance, healthcare, and technology — including Morgan Stanley, AT&T, Chubb, AIG, and Express Scripts — in roles from Engagement Director to Enterprise Agile Coach, Program Manager, and OCM Lead.

Enterprise-level engagements · Multi-million-dollar portfolio management

Bringing transformation fluency and governance discipline to the board table.

I am open to consideration for private company boards, non-profit boards, and advisory board roles where deep expertise in enterprise transformation, AI governance, organizational design, and change leadership would be of value — particularly for private companies navigating meaningful operational or strategic inflection points.

I hold formal certification in private company governance and am an active member of the Private Directors Association.

Certification Private Company Governance (PDA)
  • Private Directors Association Member
  • Association of Change Management Professionals National Executive Committee Member, 2025
  • Rutgers University Leading Disruptive Innovation Advisory Board Member, 2019
  • Women in AI Governance Charter Member
  • United States Artificial Intelligence Institute · Women in AI · PMI Professional Member

Education

  • Master of Arts, Political Science Columbia University — Graduate Fellow
  • Bachelor of Arts, Political Science — summa cum laude Seton Hall University
  • Executive Certificate, Organizational Design Cornell University
  • Executive Certificate, Strategic Organizational Design LMU Munich
  • Executive Certificate, Portfolio Management & PMO University of Washington

Certifications

  • Certified AI Transformation Leader (CAITL) US Artificial Intelligence Institute
  • AI Accelerator for Leaders Boston Consulting Group
  • Private Company Governance Certification Private Directors Association
  • Lean Six Sigma Black Belt (LSSBB)
  • Certified Change Practitioner Prosci
  • Agile Certified Practitioner (PMI-ACP)
  • SAFe Practice Consultant (SPC)
  • Enterprise Design Thinking for Product Management IBM

Featured as a leader of successful enterprise transformation in Corporate Agility, published by Wiley.

Publication

Panelist, Apex Assembly NYC Transformation Assembly. OpEx Week Business Transformation World Summit.

Panels · 2020–2024

Speaker, Project Management Institute Virtual Series: International Project Management Conference; Drew University.

Speaker · 2020–2025

Interview, Apex Assembly Insights — Insights from a Transformation Leader.

Publication

Contributor, Navigating the Future of Change Management — white paper by the Association of Change Management Professionals.

ACMP · 2025

Advisory Board Member, Rutgers University Leading Disruptive Innovation. ACMP National Executive Committee Member.

Board Service

Available for select engagements.

I consider interim executive, advisory, contract consulting, and board engagements on a selective basis. If you are working on something consequential and believe my background is relevant, I would be glad to hear from you.